Logging into account

[Holly4]

I've recently had trouble logging into my account. I get page no longer exists message. I reset my password and now I have a different page error that says message unauthorized.  What is going on? I want to add data.

[Mf9690]

You are not alone I have been trying to access my account for over 2 months  changed the password 100 times now it started saying no such email   I tryed everything and every suggestion they given and that chatbot is useless   I think it's time to change carriers 

[dust2dust]

@Joooo- I think I just had the same thing. I refreshed the page and it went back to login and then I was able to login as normal.

[Joooo]

I am having the same problem with the message unauthorized 

[hTideGnow]

Hi @Holly4 

try clearing cache and restart browser 

Or try to use Private or Incognito browser mode 

Or try on another device 

and when you try this time,  use the newest password you just reset to

[Outdoorsman · Accepted solution]

@Holly4hi try using a different browser in private or incognito mode try to log in again if that doesn't work 

to reset account password/ email you need the help of a service rep if simon won't work for you use option 2 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user