@Bj2001., wow, do I sense some hostility or angry issues with Public Mobile! Eeck! My sensitive ears! Kidding aside, you must have done your research before joining Public Mobile. There are no retail locations although, I have seen one Public Mobile kiosk in my mall in BC) because that's how they run things wit Public Mobile. The costs are low because the only service you will get is the Community Forum or the moderators.
But, overall, the Community Forum will get your issue resolved unless, it's a technical or profile issue, the moderators have no choice but to step in. Typically, if you say you forgot your password, they will send an automatic text message or email message within seconds. So, maybe the email that 'you,' type in was incorrect, and hence the text or email is bouncing around in no-where space!
I looked to see how long you have been with Public Mobile, and it says November 2018, so, am trouble why you are 'up-in-arms' with Public Mobile. You know the drill. I have a trade secret to tell you, 'Koodo is a part of the Telus Corporation, which also owns Public Mobile, so noooooo voodooo for you!'
