03-24-2020 06:10 PM - edited 01-05-2022 10:04 AM
03-24-2020 08:00 PM
@tylor2 No need to switch sim. Sounds like you phone is locked to your previous provider. Switching Sims will not good this.
You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170.
Hope this helps!
03-24-2020 06:21 PM - edited 03-24-2020 06:28 PM
@tylor2....You'll have to contact a moderator for their assistance now. Click the ? in lower right side of page to start the process.
Alternative is to click Get Help at top of this page.
If all else fails....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-24-2020 06:19 PM
I tried logging in to my account but I forgot my password so then I also couldn’t remember my security question
03-24-2020 06:15 PM - edited 03-24-2020 06:16 PM
If you have your valid Username and Password for original sim...just wait for an hour and try again. You get locked out after several unsuccessful tries.
If your old account was Suspended for greater than 90 days...it's gone for good and you'd need a new sim and start fresh with a new account.
03-24-2020 06:13 PM
@tylor2 You can change your SIM from within your self service account.
03-24-2020 06:13 PM