Locked put

[Cindymined]

I keep getting locked outta my account n it’s saying it’s helpful to me but still keep getting lock out

[kb_mv]

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@Cindymined wrote:

I keep getting locked outta my account n it’s saying it’s helpful to me but still keep getting lock out

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@Cindymined If all else fails......

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve. Follow prompts.

[Triguy]

Try using a different browser and incognito mode.  Also try clearing your cache and cookies then reboot.  If you still need assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right corner.

[esjliv]

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@Cindymined wrote:

I keep getting locked outta my account n it’s saying it’s helpful to me but still keep getting lock out

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Hi @Cindymined . 

Are you able to access your Self Serve account at all?

*Clear your browser's cache.

*Open a tab in incognito mode.

*Have you tried the "Forgot your password?" option

[cavemantoronto · Accepted solution]

@Cindymined Go to self serve site and reset your password. Wait 1 hour if it locks you out. If you can't reset password open a ticket by opening the help bubble in bottom of the screen.