Locked out

[NotAnAmbiTurner]

Hello,

I have forgotten my self-serve password, and when I attempt to retrieve it I am told I'm locked out. Help?

[ShawnC13]

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@NotAnAmbiTurner wrote:

Hello,

I have forgotten my self-serve password, and when I attempt to retrieve it I am told I'm locked out. Help?

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You will need the assistance of the Moderator Team. First fill in this form to authenticate your account/message https://about.telus.com/authenticationform.jspa?c=pm0. Be sure to click the "Twitter" (even if you don't have a Twitter account) button and enter your Community handle as the Twitter Username".

Then immediately click this: message to moderators to send a private message to the moderator team with a description of your issue noting that you have validated the account.