My senior friend is locked out of his account.
He broke his phone so does not have access to the phone number. Unfortunately his email when trying to log via a different device is asking for authentification to that phone number, and an email address that he also cannot log into because it is asking for authentification to the phone number he cannot access, or to older email or phone numbers that also do not exist.
Its a vortex of issues. Agents are seemingly impossible to speak to, so how would one a. transfer the number or more likely b. cancel the subscription. ?
