Locked out other account

[Griff]

I have an account under another email of mine and forgot the password, and locked out the account attempting to reset it.

[BlueB]

@Griff 

Depending on what you need to do, you can consider calling 611 in the meantime as well (eg. for voucher top-up).  I'm guessing you'll probably need more done than that, but just making a small suggestion!  🙂

[Griff]

Thanks Dunman,

I didn't realize the lock would time out after an hour. I only locked the account because it asks for a security question just to do the password reset.

[Dunkman · Accepted solution]

@Griff 

Maybe wait one hour and try again.  You get locked out after about 5 tries. 

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

If that does not work, then you will need to contact moderator. Click on chat icon on right lower corner of website.  Type: unable to login.  Follow prompts to submit ticket for moderator help.