Locked out of self serve

[Jason19]

Tried logging in to self serve to update payment info but forgot my password and the answer to my security question. I tried too many times and now I'm locked out.

[popping]

@Jason19 

If you do not remember the answer to your security question, Create a moderator support ticket for help using https://publicmobile.ca/chatbot. Tell SIMon what is the issue (important) - Use "forget password and answer to security question".

To verify that you are the owner of your account, use your account PIN #.

If you forgot your PIN#, provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

[Jb456 · Accepted solution]

@Jason19 

Contact mods 

Or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

When you get access back to your account. Click Payment then bottom Left manage my card