Locked out of my account

[ariadna_artiles]

I was Locked out and I can't  reset my password,  I tried also using the verification but the Verfy button remains disabled, please help me with this issue

[BKNS27]

@ariadna_artiles 

Try login in an hour. If that fails, contact a CS_Agent by private messaging them by clicking on the envelope icon on top of this page.

[BeachNBeer · Accepted solution]

@ariadna_artiles 

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.