Locked out of my account

[danielvaleanu]

Please help my credit card didnt go through automatically and when i tried to enter self serve i didn't remember  my password 

[esjliv]

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@danielvaleanu wrote:

does csa respond at this time? or i have to wait hours?

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@danielvaleanu Officially, up to 48 hours. But usually quicker. You may even get fixed up before closing time tonight.

[danielvaleanu]

does csa respond at this time? or i have to wait hours?

[esjliv · Accepted solution]

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@danielvaleanu wrote:

Please help my credit card didnt go through automatically and when i tried to enter self serve i didn't remember  my password 

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@danielvaleanu 

If you tried your password too many times, you may have temporarily locked your account.

No worries, just wait at least 15 minutes then try again, using the Forgot your password option - @NDesai supplied the link.

When you do try again, open a tab in incognito mode to log in. Sometimes this can help with finicky websites.

If still issues, ask CSA for help.

Two ways to reach them here:https://www.publicmobile.ca/en/ns/get-help/articles/contact-a-moderator

[NDesai]

@danielvaleanu  wrote:

how do i contact csa 

i do not remember my security questions 

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Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.
  
  Contact a Customer Support Agent (publicmobile.ca)
  

[Anonymous]

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@danielvaleanu wrote:

how do i contact csa 

i do not remember my security questions 

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@danielvaleanu 

go to my post and you will see the instructions.

[danielvaleanu]

how do i contact csa 

i do not remember my security questions 

[Anonymous]

@danielvaleanu 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[NDesai]

@danielvaleanu You can try resetting your password from the link below if oyu remember the answer to a security question. If not, you will need to contact CSA to get your password reset. 
Link: https://selfserve.publicmobile.ca/forgot-password/