Locked out of account

[Scarlet]

Hi,

I believe I signed up my mom's sim with an account but now I have forgotten the information it was signed up with (email and password). All I have is the phone number now and I want to port out. How do I get into my self serve account to get the account number?  

[Anonymous]

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@Scarlet wrote:

Hi,

I believe I signed up my mom's sim with an account but now I have forgotten the information it was signed up with (email and password). All I have is the phone number now and I want to port out. How do I get into my self serve account to get the account number?  

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If you still have the welcome email when you activated then that's almost certainly your login username. That email would also have the account number in the To: area. So check through all your inboxes.

[computergeek541]

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@Scarlet wrote:

Hi,

I believe I signed up my mom's sim with an account but now I have forgotten the information it was signed up with (email and password). All I have is the phone number now and I want to port out. How do I get into my self serve account to get the account number?  

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You can port out using IMEI.

in any even, since you don't know the self serve e-mail addresss, you would have to open a ticket at https://publicmobile.ca.ada.support/chat to regain accesss.

[MoreYummy]

If you forgot everything, then contact public mobile support is the only way.