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09-18-2019 10:32 AM - edited 01-05-2022 07:09 AM
I'm locked out of my account. I've tried logging in. I've tried the 'forgot my password' link which failed to email me a password reset link 3 times. I've waiting 24 hours to reset my password again and not it's telling me I'm locked out of my account and I have to contact someone.
Also, it's taken a ridculous amount of time to find how to contact someone at Public Mobile, it shouldn't be this hard.
Please help.
Solved! Go to Solution.
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09-20-2019 06:08 AM
@lm1 wrote:Thanks everyone. SImon wasn't able to reset my password for me. I'll be waiting 48 hours for a moderator.
The rate of issues has reduced in the last few days your wait shouldn't be too long. Periodically check your private mailbox for a message from the moderators.
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09-19-2019 03:34 PM - edited 09-19-2019 03:35 PM
@lm1 wrote:Thanks everyone. SImon wasn't able to reset my password for me. I'll be waiting 48 hours for a moderator.
SIMon can only give advice or allow you to contact the moderators and start a ticket. It can't make changes to your account.
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09-19-2019 10:38 AM
Thanks everyone. SImon wasn't able to reset my password for me. I'll be waiting 48 hours for a moderator.
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09-18-2019 05:58 PM
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09-18-2019 11:49 AM
While you waiting for Moderator you can try using the SIMon bot by press the ? at bottom right of your screen, the SIMon bot might be able to reset your password for you.
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09-18-2019 10:46 AM
Hi @lm1
Please contact the moderators