Locked out of account and mms doesn't work

[Miri2]

For over 3 weeks I have not been able to send or receive an MMS. I think I have tried everything to trouble shoot but no success.  So I wanted to sign in to ask on here yesterday. I tried with correct sign in. I have been locked out out since yesterday. So I created another sign in with a different email address to get on here to ask this question. I read  I can contact someone to help by selecting envelope icon and start a ticket? So my two problems are:  I need to get into my locked account and figure out why MMS doesn't work. 

[Dunkman]

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@Miri2 wrote:

TCL UI v3.0.9DIB

I have had MMS since I got it a couple years ago. It just suddenly stopped 3 weeks ago.  

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@Miri2 

You can try to adjust your APN settings to the following:

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or             default,mms,agps,supl,fota,hipri

[Miri2]

TCL UI v3.0.9DIB

I have had MMS since I got it a couple years ago. It just suddenly stopped 3 weeks ago.  

[Handy1]

@Miri2  What phone do you have ?

[Miri2]

Ok Ty, I sent a message to Agent. How do I find out how old my phone is?  I can't find info under settings🤦🤦🤦

[Handy1]

@Miri2  Older phone from2015-2017 is not supported for MMS anymore with PM 

to get access to your account again 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437