03-10-2024 04:53 PM
I have been locked out of account because I exceed numbers of login attempt. I was entering incorrect password.
03-10-2024 05:01 PM
ok
03-10-2024 04:54 PM
hi @Dghangas
wait an hour and use Incognito/private/secret mode on your browser to request password reset and try login again
if same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437