@Locked account

[Alex122]

• Kindly help me with my account as it still is locked even after resetting my password and waiting for more than five hours 

[Alex122]

Thank you for the advice. Will do right away 

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

did you try using Incognito browser mode?? or try using PM app with Location permission set??

if you tried both, time to as PM to step in.  You cannot open Chatbot ticket at this time, so, message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437