Lock out but need to update payment

[KevinFossenier]

Hi, I have been having trouble login in. I have been locked out. How long do I have to wait and can't I just connect this an agent to update my payment?

[BKNS27]

@KevinFossenier 

If you tried entering the wrong password. You will have to wait a hour before trying again.

Another option is to login on the PM app if you are login on the website or visa versa.

Once you are login on the app, go to Payment tab>Update Card Information.

If you are still having issues then you need to Submit a Ticket on the Chat bubble. 

[hTideGnow]

HI @KevinFossenier 

agent can help you to login but you need to update the payment yourself

if you need agent for that, message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you rather pay and resume service first, then get a voucher from Shoppers Drug Mart and load the voucher using *611