Let's complete your activation error

[kork]

I tried submitting a support message a few days ago and haven't hear back.

When I log in, I see a page that says 

LET’S COMPLETE YOUR ACTIVATION.
Resume Activation   |   Go to Login Page

When I click on "Resume Activation" it redirects me to a screen which reads:

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Try Again

--

Not sure what to do?  I've tried different browsers, clearing my cache, etc.  Nothing. 

[hTideGnow]

HI @kork 

yes, the proper way is to use Chatbot.  But you have a problem with your Eversafe login and My Account, so Chatbot ticket would be more troublesome (or might not work at all), so using direct message would be easier

[Electro_Mac]

Are you logging into the app?

[kork]

Thank-you.  I thought I did as I submitted a support request to "somewhere" with Public Mobile (or so I thought).  I've sent another message using the link provided.  Thank-you.

[hTideGnow]

HI @kork 

your Eversafe account not linked with My Account yet.  You can message support agent to fix that as well as your other support problem:

you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437