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Legacy User lost my promo to move to Koodo

proplayer44
Good Citizen / Bon Citoyen

I have both a legacy account and the new system account.

 

My mother in law uses the legacy account number.  A month ago she received the text to move her legacy plan to Koodo but she deleted the text.  

 

I don't want to be charged $3 more a month so I want to move over to Kodoo.  

 

How can I get the promo code again? 

17 REPLIES 17

CaNuCk07
Mayor / Maire

@proplayer44  You'll have to reach out to a moderator for this issue.  I've tagged one below, you should send a private message with your account info and some background.

 

@Shazia_K

ShawnC13
Oracle
Oracle

@proplayer44, what legacy plan is she on?  If she is on anything other then the $25 a month plan one of hte new plans will be a cheaper way to go.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

proplayer44
Good Citizen / Bon Citoyen

I'll send Shazia a message. It's the $25 plan. 

SD08
Retired Oracle / Oracle Retraité

@proplayer44 wrote:

I have both a legacy account and the new system account.

 

My mother in law uses the legacy account number.  A month ago she received the text to move her legacy plan to Koodo but she deleted the text.  

 

I don't want to be charged $3 more a month so I want to move over to Kodoo.  

 

How can I get the promo code again? 


@proplayer44

According to moderator Saray_O's post here, you can text ‘OFFER’ to 5255 to find out if you're eligible for this Legacy transfer to Koodo. They'll normally send you the promo code at that point. Not sure if it works for a resend, but it's worth a try.

proplayer44
Good Citizen / Bon Citoyen

OK ty, now I have to explain and convince my mother in law to do this over text...

 

🙂 🙂

Saray_O
Deputy Mayor / Adjoint au Maire

Hey @proplayer44

 

@SD08 is right! Just tell her to text ‘OFFER’ to 5255 and she should receive the text again 🙂 

 

 

 

*Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

Quest
Model Citizen / Citoyen Modèle

@proplayer44 wrote:

I have both a legacy account and the new system account.

 

My mother in law uses the legacy account number.  A month ago she received the text to move her legacy plan to Koodo but she deleted the text.  

 

I don't want to be charged $3 more a month so I want to move over to Kodoo.  

 

How can I get the promo code again? 


Ask your Mother in Law to go to any Koodo Store (not Walmart or Best Buy) and tell them that she wanted to switch from PM. If she will have proper documents with her ID she won't probably need this text anyway. I believe that they have some kind of data base with phone numbers eligible for this offer.

Pottertons
Good Citizen / Bon Citoyen

Is there an updated way to get this message?

I've tried 5255 and 5130. No response from either. The latter was provided by a Koodo sales associate at my closest location. 

Effort
Model Citizen / Citoyen Modèle

@Pottertons wrote:

Is there an updated way to get this message?

I've tried 5255 and 5130. No response from either. The latter was provided by a Koodo sales associate at my closest location. 


Seeing as though this promotion is over a year old, I don't think it is possible.