Last payment is not correct

[Gabyg1]

I'm not receiving my pre-authorizing and loyalty points.

[Gabyg1]

Thank you:  I just sent a message to an agent.

[Gabyg1]

Thank you:  I just sent a message to a Customer Support Agent

[Gabyg1]

No

[HALIMACS]

@Gabyg1 

Likely due to one of 2 reasons:

1. You used lost/stolen with past cycle
2. You switched to Public Points

[softech]

@Gabyg1 When did you join PM?  Anyone joined after end of Jan 2022 will be on the new rewards system Public Points

Or Any chance you just made a plan change using Change plan now?  With Change plan now, PM will be charging you FULL PRICE on that particular plan change payment and no rewards will be applied (rewards will be applied again on the renewals after)

or  Any chance you have changed to the new rewards system Public Points?  The new rewards system has different reward and no longer giving out  Pre-authorized payment discount Loyalty reward 

With Public Points, you no longer receive the Loyal Reward and Autopay discount

Instead of Loyalty Reward,  you will get 10 points on your Anniversary day with PM

Instead of Autopay discount, you get 5% points back with your spending on PM

[hairbag1]

Did you recently opt out of Rewards in favour of Points.

[walker1]

@Gabyg1 

Try logging into your account using a browser in incognito or private mode first, to get the most recent and accurate information.

If that information is still not correct, then you should reach out to a Customer Support Agent and have them look into your account.

Use the Chatbot Simon to get a service ticket started.

[Handy1]

@Gabyg1 @Try logging in again on a different browser incognito mode / private mode for up today account info , if it’s still not correct you can always try n reach out to a agent 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work