Language change

[jamesSturgess]

Hi,

I receive all my correspondence in French, along with my voicemail being in French.

Can you please change this to English?

thanks James 

[darlicious]

@jamesSturgess 

You may want to check with your card issuer of your payment card registered for autopay on what language your card details are listed in as this can cause an autopay failure if your card details in your account are not in the same language.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech · Accepted solution]

@jamesSturgess   for other correspondence, you will have to contact PM Support and have them update your profile:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[softech]

@jamesSturgess 

for voicemail, login and click 4->4->5->1 and it will change to English