LOST PHONE! NEW SIM!!! NEED TO ACTIVATE!!!SAME PLAN!!!! SAME NUMBER! HELP!!!!

[HJS_MTL]

lost SIM/ordering new SIM

Hi, I'm going through the same thing...lost my iPhone 5s, with Public mobile sim...been member /client since August, 2014. I've been having trouble accessing account for last year or so, and again now, so changed my dot mac email: x_x_x@ma.com to more officious Bell one: xxxxxx@bell.net. I found another 5s- love the size, dimensions, and speed is more than adequate. Getting iPhone X next month, because of fantastic camera... will be ablle toditch Nikon DSLR, and just stick with lighter Sony Alpha for Pro, more serious work. When clients insist, etc. Now seem to be in community, for first time, but still can't seem to activate sim! Help!!! Either email will do, but prefer Bell account. Easier to set up on multiple devices, platforms. Mercy buckets!!! 😉 See thread, but no respomse-needed phone since last week! Losong so much business!!! https://productioncommunity.publicmobile.ca/t5/Discussions/lost-SIM-ordering-new-SIM/m-p/239107#M708...

[HJS_MTL]

Hi, I'm going through the same thing...lost my iPhone 5s, with Public mobile sim...been member /client since August, 2014. I've been having trouble accessing account for last year or so, and again now, so changed my dot mac email: x_x_x@ma.com to more officious Bell one: xxxxxx@bell.net. I found another 5s- love the size, dimensions, and speed is more than adequate. Getting iPhone X next month, because of fantastic camera... will be ablle toditch Nikon DSLR, and just stick with lighter Sony Alpha for Pro, more serious work. When clients insist, etc. Now seem to be in community, for first time, but still can't seem to activate sim! Help!!! Either email will do, but prefer Bell account. Easier to set up on multiple devices, platforms. Mercy buckets!!! 😉 See thread, but no respomse-needed phone since last week! Losong so much business!!! https://productioncommunity.publicmobile.ca/t5/Discussions/lost-SIM-ordering-new-SIM/m-p/239107#M708...

[srlawren]

@HJS_MTL or you can change your SIM card number yourself in your self-serve account.  I gave you info over here:  https://productioncommunity.publicmobile.ca/t5/Discussions/lost-SIM-ordering-new-SIM/m-p/239142/high...

[Luddite]

@HJS_MTL Try calling 1-855-478-2542 and explain the situation. If you are still on a Pioneer plan you have access to the call centre. 

[mimmo]

I would go to Walmart buy a sim and not order one online . I would ask mods to reset your password. On your account.

Once it is reset simply provide the new sim number in the change sim section of self serve.

Also 2014 are you a legacy customer with access to 611?? Is so it might be worthwhile to switch to a current in market plsn as you will get 3$ loyalty and 2$ auto-pay rewatds.

[meocon]

I recommend you send a private message to the moderator team and ask them to investigate.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

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