Koodo prepaid transfer issue

[Brookiee]

I tried to transfer my Koodo prepaid phone number to my new public mobile account & it came up as;

“Invalid phone number if you’re transferring from Koodo prepaid please contact a customer service agent”

Anyone know why this is happening?

Ps: Koodo account is still active.

[dust2dust · Accepted solution]

Finish the whole thing with a new number. Done. Then you need to contact support to do the transfer.

Koodo prepaid and Public share some infrastructure so these transfers need to be done manually by them.

[Brookiee]

I’ll give this a go, thank you.

[Brookiee]

Sorry, so set up my account with a new number from public mobile & then continue with the number transfer?

[dust2dust]

You need to take any number and complete. Then you need to ask support to transfer.

[computergeek541]

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@Brookiee wrote:

I tried to transfer my Koodo prepaid phone number to my new public mobile account & it came up as;

“Invalid phone number if you’re transferring from Koodo prepaid please contact a customer service agent”

Anyone know why this is happening?

Ps: Koodo account is still active.

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Koodo prepaid numberr transfers cannot be done from the activation or Serlf Serve portals.  Public Mobile customer suport agent is need for this request.  Please open a ticket using the chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Sometimes, there are issues with error messages with the chatbot. If that happens, send a private message to the Public Mobile cusotmer support agents at:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437