Keep getting expired credit card SMS, even though credit card hasn't expired

[Richardofyork]

My autopay credit card was due to expire at the end of August. Mid-August, I updated the card details in my account. I received a text message on 1 September saying my credit card had expired (from 4013). I double checked and could only find reference to the new card. Payment was successfully taken middle of September.

Today (1 October) I received another SMS (from 4013) saying my credit card had expired. 

Seems like the SMS reminder system is borked and is using stale data to send messages. Is anyone else experiencing this?

[Richardofyork]

Thank you, you awesome people. After some kicking and screaming I submitted a ticket on this issue. I will post anything that comes back, as I love closure as much as you do!

[lvardy]

Yes, I'm having the same issue, but payment has been taken and my account shows that the credit card has been updated.  Not able to submit a help ticket as I get an error message?

[hTideGnow]

HI @Richardofyork 

if the card was updated correctly, you can ignore the text.

but if you want to have agent to find ways to stop the sms, please submit a ticket using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@Richardofyork  Seems many today are getting this message in error , but might be helpful to confirm with support 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437