Just signed up and eSIM isn’t working phone says no sim

[Abel7]

I activated the eSIM but it my phone displays no sim I still somehow have access to data. 

[Abel7]

Thanks I did all of this, I tried turning the line on and off too but nothing has worked 😞 hopefully pm support gets back to me soon 

[softech]

@Abel7 

if you still have the old carrier sim, remove it if it is physical 

for your PM sim, is "Turn on this line" enabled?  If there is a label for the PM line, choose Primary 

if that are all confirmed and still SOS, there is nothing more you can do, a ticket with PM support is needed

[Abel7]

iPhone 

[softech]

@Abel7 

iphone or android?

[Abel7]

I already activated the ESIM already but it displays “no sim” still but I somehow have access to data and calling no texting. I tried resetting the network settings and turning the phone on and off multiple times nothing has changed 

[softech]

@Abel7 

Did you get to the eSIM installation step?   Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself. 

If you missed the step to install by the app, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.  

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.  

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there