Just registered with Public Mobile, my phone is asking me to "enter network unlock code"

[JMO]

I tried 1234 which someone said to try and it didn't work. What should do from here, do I need to talk to a moderator?

[JMO]

Thanks everyone, will call Virgin now

[cavemantoronto]

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@JMO wrote:

I tried 1234 which someone said to try and it didn't work. What should do from here, do I need to talk to a moderator?

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It is a locked phone. The message means that and that's for sure. Moderators can't do anything. Get code from old provider. Who said try 1234? That's a terrible idea. Don't guess unless you want to permanently lock phone. Code to unlock from a  network isn't guessable.

[totalUser]

Hi @JMO 

Virgin mobile is obligated to provide you with the unlock pin after 90 days of service.

Phone manufacture as well

Give them a call or even better go for the live chat seems to be faster

[Lar]

Seems Virgin do lock phones to their system so it will need to be unlocked. Have a look at this site  https://www.virginmobile.ca/en/support/faq.html?q=unlocking-your-phone&province=ON&geoResult=failed 

[Dunkman]

@JMO 

Contact Virgin Mobile customer service and ask them.  Likely locked phone.  VM will offer the code for free.  

[JMO]

I was with Virgin Mobile, is there anyway to know if it was unlocked or not?

[Lar]

@JMO  Is your phone unlocked from your last provider?  If not then you will need to contact them to get it uhlocked.  Cheers