Just moved to Public Mobile - internet not working

[canadianrhythm]

Hello Community! 

I just moved to PM from FM. I have data on my PM account however can't seem to access internet. ERR_Internet_Disconnected. 

Using an iPhone 7P. Can anyone help please? 

Thanks,

Harshad 

[canadianrhythm]

I ported to Virgin and the data works supremely well. 

Back on PM for a different prepaid number and the data issue persists. Have escalated to mod. On the 40$ 4.5 GB plan but it doesn’t work. LOL. 

[hxj140]

Sorry to hear that you had to port out.

Hopefully, your data service works properly with your new carrier.

[canadianrhythm]

Hey guys, 

Thank you all for the troubleshooting advice. Unfortunately, nothing that I did helped (even googled and followed the instructions). It was a quite a dampener and so I chose to port out.

Thanks again, everyone! 

[hxj140]

If a restart doesn't work, go to settings, cellular, cellular data network, and click on reset settings.

Hope this helps in some small way.

[super8989]

If you have an iPhone 7, there won't be a need to set APN manually. 

Go to Settings -> General -> About and check the Network name and Carrier. It should say Public Mobile and Public Mobile 32.0 (latest version). 

I have iPhone 6 Plus and I didn't need to set any APNs manually. Everything was automatic. Try restarting the device. My activation was very quick. Took me 15 minutes or so. I activated my sim card online, popped it in, got a text and was good to go. 

If restarting doesn't work, follow these instructions for the APN settings (but again, I didn't do any of these. I restarted the device and it was good)

[Anonymous]

@canadianrhythm, If you have sent a PM to the moderators, they should be able to get your port completed so that you can receive calls.  Just be patient, they will get to you soon.

[canadianrhythm]

Thanks for your message. 

I received a message saying my port-in has been successful but it hasn’t because I tried calling my number and it’s going to Voicemail. I guess the problem lies there. I don’t know how long this will take. 😞

Escalated it to the Mod Team too. 

[NDesai]

@canadianrhythm There is some sort of settings that i cannot remember for iPhones that triggers something. May be it's the carrier update option or network reset. May be those who are familiar with iPhone can give better advice.