It won’t let me switch plans

[Smart_chick]

Can someone help out ? It won’t let me switch to the 10 dollar plan. I have the $ on my account 

[popping]

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@Smart_chick wrote:

Can someone help out ? It won’t let me switch to the 10 dollar plan. I have the $ on my account 

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Login to your self serve account.

Is you account status = Active?

If yes, you can select [lan and Add-Ons] --> [Plan]

If not, you need to send a private message to moderator for help as other had suggested.

[hamaida]

@Smart_chickIts weekend they will reply to your Msg Monday noon.

Don't worry they will fix it, they are good I like their customer services.

[KMG]

Unfortunately, if you want to downgrade to the $10 plan, you will have to wait for them to respond.

[Smart_chick]

Ok I’ve sent them a message 2 hours ago to switch the plan, but they still haven’t switched and I wanna port out to Telus ASAP 

[KMG]

If your plan is expired, only a Moderator can change it.  Once expired, all you can do is renew the same plan you already have.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...