It has been over 30 minutes and no reset link has been sent

[rarenet1976]

hi:

my email has not seen the reset link and it has been over 30minutes.

It is the same one tied to this account.

-Mike

[Anonymous]

---

@free1reign wrote:

No offence its been almost a day and I have done all that and these

Mods dont respond after giving them my info.

private message them and they left me hanging

To be quite honest this is horredous

---

No offence felt. We're customers just like you. You'll often see comments from regulars here about the things going on.

But it's the support method we all signed up for.

[kb_mv]

---

@kselmak wrote:

@free1reign 

Original reply may take up to 48 hours, usually it's less

When was the last time that you were able to access it?

Is your account active? If not do you know for how long?

---

@kselmak This poster tagged on an unrelated issue to the original post. They aren't the one that can't access their account.

[kb_mv]

---

@free1reign wrote:

No offence its been almost a day and I have done all that and these

Mods dont respond after giving them my info.

private message them and they left me hanging

To be quite honest this is horredous

---

@free1reign As noted earlier, you have been here awhile so you should be aware of the PM customer service and the way it works. It shouldn't come as a surprise that replies take 24-48 hours depending on how busy they are. 

[kselmak]

@free1reign 

Original reply may take up to 48 hours, usually it's less

When was the last time that you were able to access it?

Is your account active? If not do you know for how long?

[free1reign]

No offence its been almost a day and I have done all that and these

Mods dont respond after giving them my info.

private message them and they left me hanging

To be quite honest this is horredous

[Anonymous]

---

@free1reign wrote:

Join the club i want a sim  puk number and thought this company was great till I see these posts

---

That's a completely different problem from this thread.

What exact message are you getting from the phone? Is this for a new activation? You've been here for a while, did you set up your SIM PIN and have forgotten it?

Did you manage to submit a ticket?

[free1reign]

Join the club i want a sim  puk number and thought this company was great till I see these posts

[Anonymous]

---

@rarenet1976 wrote:

hi:

my email has not seen the reset link and it has been over 30minutes.

It is the same one tied to this account.

-Mike

---

Did you look in any spam or junk folders?

Is it possibly quite a long email address?

Are you matching the case of what you might have entered on activation?

[Triguy]

Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[kselmak · Accepted solution]

Please contact moderators

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

They will ask you to prove that you are the owner (pin is the fastest way, but you should know dob name last 4 digits of cc and frequently called/texted number) then they will be able to help

Before you do check that you are not blocking any emails from Publicmobile

Also is you have used different email on the past with that account you can try resetting it with the email.

We used to be able to change the login but the email on file would still be there same original one until mods charge it. If that is the case also ask them to update it