07-21-2026 12:48 PM
I submitted a ticket days ago and have not noticed any response. Will Public email a response or where can you view response when signed in to my account? How can I contact support and receive help? Thank you!
07-21-2026 03:02 PM
@leeb
Click on your avatar top right under Messages.
07-21-2026 02:14 PM
hi @leeb
CS_agent already replied you. Please check your Community inbox using this link and reply there
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-21-2026 02:11 PM
Hello @ leeb,
An agent replied to you yesterday and is currently waiting for your response in order to continue assisting you.
Please check your inbox and respond to their message so they can help you further.
07-21-2026 01:37 PM
if your ticket was submitted days ago, you likely have to message them again for update:
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
07-21-2026 01:35 PM
Thank you!
No reply from Public, does it usually take so long for them to reply?
07-21-2026 12:54 PM
It will come at the top of the page where the bell 🔔 is it will be red also your email
