Issues receiving calls from certain numbers

[Kailee]

As soon as I switched to public mobile I could not receive calls from my husband. And I have a friend I cannot receive texts or calls from. How do I rectify this? 

[HALIMACS]

@Kailee 

When moving here (presume very recently?), did you respond "YES" to the port authorization text within 90 minutes leaving your old provider SIM card in the device to reply?

If not, you could have a stuck or incomplete port.

IF the problem persists, contact the support agents:

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here to create a support ticket, or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[softech]

@Kailee you sure you can receive calls from others and just not your husband?  Please confirm if you can receive incoming calls from others.  If you cannot receive incoming calls at all, it will be an indication that porting was not completed 

if just not getting calls from your husband and you are getting other calls, may I know which provider your husband is using.? and how long you joined PM?