Issues porting number to another provider

[TRun]

I went through the steps to port my number from PM to a new provider. I received a text that my number is not active; however my service doesn’t end until tomorrow and when I call the number it rings. Any ideas? Thanks in advance!

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[hTideGnow]

hi @TRun if you call 1-855-4PUBLIC and enter your phone number, can the system find your account?

and can you login My Account and confirm your account is active?

[TheSterlinger]

@TRun 

If you are sure that your number is active then you can submit a ticket to a CS agent and they should be able to help you transfer your phone number. You can click the link below or use the chatbot.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage