Issue with porting my existing number

[Helen_CA]

Hi, 

I'm in the middle of porting my old number to PM, it is showing my e-sim is with Public Mobile now.

However I can't receive any phonecalls or any text messages on this number. So I can't receive the text from older provider (Fido),  can't reply "yes" to the text; can't enter the code to fully authorize my account.

What should I do?

[computergeek541]

---

@Helen_CA wrote:

I'm in the middle of porting my old number to PM, it is showing my e-sim is with Public Mobile now.

However I can't receive any phonecalls or any text messages on this number. So I can't receive the text from older provider (Fido),  can't reply "yes" to the text; can't enter the code to fully authorize my account.

What should I do?

---

Keeping your Fido SIM card in your phone is key.  The text message to confirm your desire to port form Fido to Public Mobile is sent to your Fido service. 

[Handy1]

@Helen_CA  I’ll send you the porting team number private message , they can. Re trigger the port request for you