Issue with esim access

[IuriiLoboda]

I have issue with my esim, it didn't work for some reason. And app continue sending verification code to that number. I have access to my email address but it told me that I need verify that phone number, and I can't do it. I don't know hot to re install esim or I already bought a physical sim to contact it to this one.

[CSA_PM]

Hi @ IuriiLoboda 

I sent you a private message please check you inbox.

[IuriiLoboda]

Thank you! I appreciate your support!

[Dunkman]

@IuriiLoboda 

Thanks for details.  You will need cusomter service agent intervention. 

I will escalte your post to customer service agent CSA_PM.  They should private message you within the next one hour. 

[IuriiLoboda]

I have just joined public mobile 

I install esim, but it didn't work.

I deleted it. I thought I would be able to reinstall it. But not. I don't know to to do it, old QR code does not allow me to do it.

I bought a physical sim and what to connect it to my account.  But for verification I should enter the code that app sending to not existing esim to which I don't have access.

I have access to my email and to app, how I can verify my identity or get verified code in other way, email for example to connect my new bought physical sim or maybe there is some other way how I can fix esim?

Thanks 

[Dunkman]

@IuriiLoboda 

More details would be helpful. 

Are you a new customer who just activated new accunt with eSIM. 

Or existing customer trying to install new eSIM to phone. 

Able to access your self service account