Issue with Number Transfer Partial Service on Public Mobile SIM

[10000005454538]

Hello, 

I’m experiencing an issue with my number transfer to Public Mobile.

I recently tried to transfer my number from Fizz to Public Mobile, but it seems the transfer was not completed successfully.

Currently:
- Both SIM cards (Fizz and Public Mobile) show signal.
- My Fizz SIM is still fully functional (calls, text, data all working).
- My Public Mobile SIM only has data working.
- I am unable to make or receive calls or send/receive text messages using the Public Mobile SIM.

It looks like the transfer may be incomplete or stuck.

Could you please check the status of my number transfer and advise how to complete it or fix this issue?

Thank you very much for your help!

Best regards, 

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[10000005454538]

Thx

[computergeek541]

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@10000005454538 wrote:

Thanks so much but I don’t know how to change it? Could you please tell me how to change it? Thanks so mcuh

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Only Public Mobile can pefrorm this task for you.

[10000005454538]

Thanks so much but I don’t know how to change it? Could you please tell me how to change it? Thanks so mcuh

[computergeek541]

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@10000005454538 wrote:

@DR_PM 

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@DR_PM 

Please have this member's username changed as it is currently the same as a Public Mobile account number.

[slusagm]

you should ask PM to change your community name, it is not good to use your account number as a community name

for your problem, your can already use data, so, the sim should have provisioned.  Since your Fizz is still working, it sounds like an stuck port

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote