I have a problem with my new sim card,I lost my phone and I got the new sim card this morning and i want to keep my old number (public mobile number) then I click on the box know as ''keep your old phone number'' I typed and my sim card does active. I can make calls, send messages and receive messages, BUT I CAN NOT get the phone calls from anyone! I did check troubleshoot, reading the solution that they give but it still not working. They said maybe wait few days!
Porting process has been changed. You must keep your old sim card in and confirm the port request. You will need to reach out to the moderator team to reinitiate the port request.
Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your Public SIM until you have responded to this message.
Be sure to check all texts and emails that could go to any other members on the old account, as well as any junk or spam folders.
Thank you! but I lost the phone with that sim card
In that case, all you have to do is contact the moderator team for request to change your sim card number on your existing account. You should not activate a new account/line again because you are not allowed to port Public Mobile number to another Public Mobile account.
______________________________________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, send a Private Message.
@Hoangnam Porting process has been changed. You must keep your old sim card in and confirm the port request. You will need to reach out to the moderator team to reinitiate the port request.
Your old SIM card must be inside your device and your account with your previous provider must still be active so you can receive and respond to the SMS and authorize the request. Please do not replace your old SIM card with your Public SIM until you have responded to this message.
Be sure to check all texts and emails that could go to any other members on the old account, as well as any junk or spam folders.
You cannot transfer numbers between Public Mobile accounts.
______________________________________________________________________ I am not a mod. Do not send me private message with your personal info. If you need to contact PM Customer Support Agent, send a Private Message.
