Issue porting number

[patwoo]

Ported the number at around 10AM today (Nov 19) and it is still not ported. And my previous provider already dropped my account.

I emailed through 'Get Help' this afternoon, but no response yet. 

Just wondering if I should PM the moderator directly.

[denni1027]

Thanks Gee, no luck. I guess I have to wait for the Moderators.

[Gee]

When I ported, I used my landline as an alternate number.  Try using a number that has the same area code as the number you're porting.  

[denni1027]

I have tried numerous times and followed all the instructions I can get but no luck. I can't pass by "Alternate Phone " which I know is valid. I'm not even aiming for the promo now. I hope they can fix my issues.

Thanks

[Gee]

Register the SIMs with a new number and complete the port on Monday

Keep in mind that it is the weekend.  Moderators have lives too and don't live here 24/7

I'm not sure what access they have to the system or network, but I doubt they can do anything outside of business hours.

[denni1027]

Hello,

  I'm also having the same issue with porting since Friday and also sent a message to the moderators.

 The deadline for the promo is today and I hope it can be resolved. 2 SIM cards to activate.

Thanks

[cherieqwyu]

I tried many time activating as a new number and port an existing number in. Both are not working and I got stuck at some stage. Can public mobile representative just help activate my sim card for me please?

[cherieqwyu]

Same region/province issue. Im still not able to select region after i clicked to choose a new number. I tried clearing cookied and still wont work. What should I do?? Pleae help.

[sammiec]

Hi there, 

Tried to port my number over from Rogers got a error message "Alternate Phone Number Regex Help" so I tried to create a new number but I was unable to select a city/region and couldn't continue to activate SIM. 

Resolved

[patwoo]

A little frustrating that it didn't go smooth.

But I can appreciate that the mod must be running off their feet with this promo.

[Kylam1015]

Same thing happened to me, pm'd a moderator this morning but no response yet too.

[patwoo]

I got an email from my previous provider to confirm that I canceled the service right after the I ported the number. Now my phone number no longer work.

Will PM moderator. Thanks for the quick response.

[hslee1210]

Closed account from the previous provider means they did the job. Talk to moderator to sort out from PM side.

[ShawnC13 · Accepted solution]

I would do that but just know they aren't on until tomorrow now.  How come your previous provider has closed your account?  You didn't close that account did you?