Issue porting from Bell to Public Mobile

[teghbir]

Hello there, I ported out of Bell two days ago to a public Mobile and my sim is stuck somewhere in between. I can make calls and use data but cannot receive calls or receive texts. I called Bell and they said they manually issued another port out and I would have to contact Public Mobile after. However my tickets haven’t been answered in more than a day. So I was wondering if anyone knows the porting number or what steps I can do now. Thanks

[hTideGnow]

hi @teghbir 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[BKNS27]

@teghbir 

People have been having problems with the porting on the 50% off promo. I am sure they very busy in helping members to complete the porting.

Check your Message inbox in your avatar.