Issue Transferring Prepaid Koodo Plan to eSIM Plan

[nijim]

I am trying to transfer my prepaid Koodo plan to my new eSIM plan but I am unable to complete the process. Whenever I try I receive a message telling me to contact customer support.

[hairbag1]

@nijim 

( PM = Public Mobile )

use this link to dm Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[nijim]

I set up my account, but I’m still waiting for the transfer. I’m also not sure what a PM is

[slusagm]

For transfer from Koodo Prepaid, you need to get a new number first and ask PM to help the transfer after 

[Chalupa_Batman · Accepted solution]

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@nijim wrote:

I am trying to transfer my prepaid Koodo plan to my new eSIM plan but I am unable to complete the process. Whenever I try I receive a message telling me to contact customer support.

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If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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