Issue Changing plan

[Seadogjr]

i am trying to change my plan however when i topped up with the amount it didnt change the plan at all can i get some assistance please?

[Samianauman · Accepted solution]

Send a private msg to mod along with your phone number and email address with details issue they will manually fix the plan since They have access to your account

Send a msg to @Shazia_K

[SD08]

Changing plan on an expired/suspended account can only be done by a moderator. You should send a private message to a moderator with your phone number and the details of the plan you want. How to contact moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[Seadogjr]

shows the funds needed for the plan change but wants the old plan amount trying to get this working for my daughter for her trip tomorrow

[Samianauman]

That's why u can't make changes I think account have to be active that's why it's didn't make any changes does it showing extra fund on main page of self serve in available fund section

[Seadogjr]

no it wasn't it needed to be reactivated

[Samianauman]

When you try to change your plan was your current plan was active