Is the data in the $50 per month subscription unlimited?

[newworld]

Hi,

I did not see the "unlimited data at reduced speed" description in the box of the $50 per month/ 100 GB data subscription. Could you please tell me whether the data is unlimited, but at the reduced speed when the data usage exceeds 100 GB?

Any help would be much appreciated!

[newworld]

Hi @softech ,

Thanks very much for the information! Good to know it is unlimited.

But I also opened a ticket and am waiting for official replies. Actually, I opened one 3 hours ago. I just found it in the message box.

[softech]

@newworld 

screenshot from here:

https://subscribe.publicmobile.ca/en/ab/activation/plans/100GB-5Gspeed1

[newworld]

Hi @softech ,

Thank you very much for the detailed reply!

Sorry, I did not see your reply very carefully before. The order is from bottom to top in this forum, I got it wrong before.

I will try to open a ticket I guess.

By the way, yes, I got the screenshot from the Change Subscription page. Could you please tell me where did you get the screenshot?

[softech]

@newworld 

if you want an official answer, you will need to open a ticket then 🙂

[newworld]

Hello @softech ,

Thanks!

Is it strange if I did not see it in the description? I cannot see that if I check this $50 plan.

Do I have to creat a ticket?

[softech · Accepted solution]

@newworld 

you got the screenshot from Change Subscription page?

it is no excuse that PM description always missing stuff here and there.  But I am pretty sure the plan has unlimited data at reduced speed.  As said, ALL current Canada only 5G plans has that feature.  But if you like, you can confirm with PM agent

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[newworld]

Hi @softech, thanks for the reply!

sorry, I did not find it if I looked at the description.

[softech]

@newworld 

it is unlimited at reduced speed after the regular data are used.  In this case, after 100GB.

(and basically at the moment, all 5G Canada only plans are unlimited at reduced speed)

https://subscribe.publicmobile.ca/en/ab/activation/plans/100GB-5Gspeed1