@chukdefatey wrote:
Hello Every one, Most of you are saying you haven't had an issues, I agree with that. But what I am trying to say is if you approch them Directly via DM they make you feel like an idiot but if you start a thread with an issue & a Mod gets tagged in it they take your issue more seriously & the issue is fixed very quickly.
My personal experience is in contradiction to your statement. I had a problem that only the mods could help with, and I knew that. Didn't see the point to start a thread in the community in order to waste everybody's time, so directly went on to send a private message to the mods. The problem was fixed in a very reasonable time frame and the mods on my case were very friendly and professional.
Having worked in customer service myself, I know that some scenarios (as an example when a customer, from the word "go", tries to tell me how to do the job I have extensive training for and have worked in for 10+ years...) on some days can push my buttons and I switch to "over-professional mode", ie I do everything exactly by the book...
Sometimes our own perceptions deceive us, or it can be a matter of how we approach things or the way our communication styles come accross. Sometimes things are a bit more complicated than we think if they are put in their proper context.
Not trying to devalue your less than perfect experience and I understand your frustration.
But I personally think that public blanket statements, that suggest that the moderators generally only treat us fairly (or in what we perceive as timely manner) when we approach them coming through the community, are not only untrue, but also don't acknowledge the overall amazing job the moderators, as Public Mobile employees, do.
If you feel that there is a specific need for improvement it might be better to take that back to the moderator team through a private message. I'm fairly certain that they'd appreciate the feedback.
