@Susanlwl, how far along in the activation process were you when you got the message? Do you have an account number that you can use to log in? Did you try the sim in your phone to see if you can make calls? If you are paying by CC, do you know if you were charged for the plan (again, depending on how far into the activation you got).
If you have an account, but somehow the plan did not activate, do send a private message to the moderators team. They can help resolve the issue. They are actually still working Until 7pm tonight (EST). If you basically got nowhere in the setup/activation process, then you could try clearing your browser's cache and/or running the browser in incognito/privacy mode. It might help.
Click here to send the moderators a private message.
You can find information regarding the moderators team by following this link.
