Invalid sim card message

[peggylynn]

I picked up my Public Mobile sim card today and while I was going through the sign-up process, at the Choose your Nember point ( the second page of the process), when I tried to select a different number from the one I had just clicked on, I got bumped out of that page and back to the first page of the sign-up/sim card activation page. Most of my information was still there, so I just had to re-enter my password (twice), and click on continue. I was then informed that my sim card was not valid. How do I get back into the activation form so I can finish?

[peggylynn]

Thanks, that worked

[Luddite]

If you never entered a payment, just wait an hour and try again. The system should clear itself. Open a new incognito window just to be sure you have fresh start.

While you're waiting here's my suggested reading for all newcomers: https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

Welcome aboard. 

[dabr]

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@peggylynn wrote:

I picked up my Public Mobile sim card today and while I was going through the sign-up process, at the Choose your Nember point ( the second page of the process), when I tried to select a different number from the one I had just clicked on, I got bumped out of that page and back to the first page of the sign-up/sim card activation page. Most of my information was still there, so I just had to re-enter my password (twice), and click on continue. I was then informed that my sim card was not valid. How do I get back into the activation form so I can finish?

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Try clearing your cache and cookies.  Also try another browser and incognito mode.  PM's website can be glitchy.  You can also try waiting another hour before another attempt.

[totalUser · Accepted solution]

Sim gets locked for about an hour

Best thing is to wait clear your cashe too.

Using incognito mode is also better option as things run smoother in that mode