Invalid referral code

[YweR]

I'm a new subscriber but my referral code is invalid when my friend tries to use it.  Any suggestion?

[eddieO]

Best is to copy to clipboard and then send to your friend so that they are not mixing up O with 0 and 1 with l for example. Other than that you can open a ticket by clicking the orange circle at the bottom right corner to contact a CS_agent

Or...
You can click on the link below to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[BKNS27]

@YweR 

Common mistake with entering the wrong alpha/numeric number. Mixing up S/5, O/0 or I/1 so check your referral code and re-enter it.