Invalid Sim

[goodseed777]

Due to my com, i failed to register sim card.

(Chrome does not work)

So I try again but "invliad sim'

Could you fix it?

sim card number is "xxxxxxxxxxxxx"

thanks. 

Edit:. SIM card number redacted by will13am.  Please do not post private information in the public forum.

[CS_Agent]

Hello @Goodseed77,

I advise you to get in touch with SIMon, our virtual assistant and to open a ticket. You can do it here:

https://www.publicmobile.ca/en/on/get-help

Once you submit a ticket, one of teh Moderators will take care of your case and will get in touch with you to solve the issue.

Best regards,

The PM Moderator Team

[darlicious]

@goodseed777  Make sure you clear your browser and use secret mode before you start. It prevents issues from arising during activation. Choose a temp number to begin with you can port over a number later once you're set up. Make sure your address on the first page and the payment page match your credit card statement exactly except leave the apt/unit box blank and do not use a space in the postal code. Use ALL CAPS if necessary.

[darlicious]

To begin with you must wait one hour between attempts to activate.

[GR]

@goodseed777  did you get to the payment section?  If so check your credit card to see if it was charged, also try the Sim in your phone to see if it works. If it didn't charge the credit card then wait 1 hour and try to activate the Sim card again. The system put a hold after a session on a Sim card number for almost an hour so that's why it can say invalid Sim.  Also click on the 3dots on the right hand side of the page and click edit and remove your sim card number from the post  because this is a public forum 

[darlicious]

@goodseed777  please remove your sim number right away.... edit 3 dots top right