Invalid Sim

[Sheikhspeare]

Hi, I've been with Public Mobile for a couple months now. Recently, (since two days ago) I have been getting an 'Invalid Sim' message at the top left of my phone'a screen, whereas it usually reads 'Public Mobile'. It came back after a while yesterday, but tonight, it has been hours that I am unable to access my Data plan and/or send messages (the Invalid Sim notification has reappeared).

If someone can PM me and resolve this or tell me a solution in the comments ASAP.

Thank you.

[Saray_O]

@Rockdaddy22 oh, thank you! 😄 

[Rockdaddy22]

Keep up the great work Saray 🙂

[Saray_O]

Hi @Sheikhspeare, 

I'm really sorry about this!

If you still need help, could you send me your Public Mobile account number or SIM card number via private message?

Thank you! 

[JackL]

Did you try to put this SIM card on another phone?

There are few more things you could try:

1. Take out the SIM card and insert it back in again, it might be dust/contact issue between the phone and the SIM card. Or it would be slightly off.

2. I have seen phones with bad design, where the SIM contacting metal plate in the phone slightly lower than it should be. Usually I put a small piece of paper on the back side of the SIM card to make the contact better. Which solved my SIM card contacting issues.

Hope those helps and good luck.

[Sheikhspeare]

@Shazia_K @Mary_M @Saray_O @Caroline_D

Please help as this is still an ongoing issue for me.

[ShawnC13]

It sounds like you have a bad sim Card.  Here is how to contact PM

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

[suefs · Accepted solution]

Can you try the sim card in another unlocked phone to determine if the sim card is faulty and if so order a new one?