Invalid SIM

[AnthonyJRS]

I got a new SIM in the mail. I tried to activate my account, but after submitting everything, it said "please wait" and it just timed out and gave a generic error. If I try to activate again it says invalid SIM. I can't make a ticket because my account wasn't activated... What now?

[AnthonyJRS]

The sim actually works. Thank you.

[CS_Agent]

Hello@AnthonyJRS

Please contact Moderators on Private Messages:

https://bit.ly/2GGCJzH

Public Mobile Team

[geopublic]

@AnthonyJRS  Check the sim in your phone to see if the sim was activated. If not, wait for an hour and try the activation again.

[gblackma]

@AnthonyJRS your sim is locked for attempts. Wait 1 hour from last attempt.  Clear your browser history,  go to private/ incognito mode and try again to activate your SIM. Welcome to PM. Stay safe. 

Here's 3 articles on activation and porting and the Refer a friend reward  if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

[RossN · Accepted solution]

@AnthonyJRS hi have you tried the sim in your phone to see if you have service?you can try the  live chat https://www.publicmobile.ca/en/on/plans