Invalid SIM and my user account and password did not successfully set up but the auto-pay go through

[huafengbobxu]

hi Team,

I bought a new SIM card and tried to switch my phone# and service from other service provider to Public Modile. I tried several times to active the SIM card and my account, and it didn't successfully go throught the System for the very last minutes, but my credit records show the cost was already charged and it seems the auto-pay went throught the system already.  I emailed the mediator team but the problem didn't get resovled.  The question is how I can get the money back and cancel the auto-pay registration?

Thanks.

Bob

[updatehelenasap]

Same here. Bought a brand new "invalid" simcard online.  I went to Walmart to see if they could help, but no. I ended up buying a new simcard.  It got worse after that. They had issues trying to transfer my phone number from Rogers to PB with the 2nd simcard.  He ended up registerning manually and I have 2 simcard (Roger and PB) activated and paying for both.  The number was supposed to be transferred to PB and Rogers deactivated.  Such a hassle for me to go in again and sort things out. 

[GinYVR]

@kamalem2000It would better for visibility if you start your own thread. But you need to contact the moderators via this link.

[GinYVR]

@huafengbobxuUnfortunately that's the downside on Public Mobile..in order for everyone to save a few bucks, support can be slow, as there are only a few moderators to work on a work load that is close to a call center.

It sounds like you have a stuck port? Where are you porting from? An alternative is just go to another provider with better support eg Koodo, Fido etc and use their services.

[kamalem2000]

I have the same problem, as the activation website has a problem, I don't have access by email address to self-service and I can not create a new account without phone number, and I don't know my new phone number, only the credit show that the activation amount for the plan has gone through. The SIM is not activated on the phone yet, please help.

Thanks,

Kamal

[huafengbobxu]

I tried. I actually can call out by using the SIM card but the phone# was not showing my old phone number. People can not call me by using my old phone nubmer. So I am assuming the SIM was activated and the auto-payment process also completed. It seems just somehting wrong when the system tried to switch my old phone nubmers from my previous service provider to Public Mobile.  Emailed Mods already, but the problem is I don't know when Mods actually work on it.  I only got two messages on my alternative phone to ask me to go to Contact us and complete the SIM&Activation online form, but apprently I can't continue proceed due to invalid SIM.

[geopublic]

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@huafengbobxu wrote:

hi Team,

I bought a new SIM card and tried to switch my phone# and service from other service provider to Public Modile. I tried several times to active the SIM card and my account, and it didn't successfully go throught the System for the very last minutes, but my credit records show the cost was already charged and it seems the auto-pay went throught the system already.  I emailed the mediator team but the problem didn't get resovled.  The question is how I can get the money back and cancel the auto-pay registration?

Thanks.

Bob

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@huafengbobxu Did you try using the sim in your phone to see if it's activated?

[GinYVR]

@huafengbobxuOnly the moderators can fix the problems you had described.. they will get back to you up to 48 hours.