Internet doesn't work

[Gaurav_96]

Hi

Suddenly Internet doesn't work. Switched off phone, changed Carrier to T mobile, At&t, Verizon etc hut nothing works. Roaming is on. It was working until a day ago. I am currently in US and I have US, Canada, Mexico plan 60gb Internet. 

[BKNS27]

@Gaurav_96 

Is your phone on the list of whitelist of phones that will work in the USA on VoLTE?

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODgu... 

[hTideGnow]

hi @Gaurav_96 

what phone do you have?

do you have a Canada-US(-Mexico) plan or US roaming addon?  

did you try changing network mode to 4G or LTE instead of 5G?

[slusagm]

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@Chalupa_Batman wrote:

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https://www.telus.com/en/bc/outages

You can also try reboot your phone and Reset network settings. 

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Not sure that will help him as he said he's in the US currently. 🙂 

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Outage map might not work , but check if data all used and reset network will still help

[Chalupa_Batman]

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@Gaurav_96 wrote:

Hi

Suddenly Internet doesn't work. Switched off phone, changed Carrier to T mobile, At&t, Verizon etc hut nothing works. Roaming is on. It was working until a day ago. I am currently in US and I have US, Canada, Mexico plan 60gb Internet. 

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@slusagm wrote:

Check My Account using Incognito mode and see if you used up the data 

Check if your phone had a data limit set and of data saver enabled 

check any network outage in your area

https://www.telus.com/en/bc/outages

You can also try reboot your phone and Reset network settings. 

---

Not sure that will help him as he said he's in the US currently. 🙂 

[slusagm]

Check My Account using Incognito mode and see if you used up the data 

Check if your phone had a data limit set and of data saver enabled 

check any network outage in your area

https://www.telus.com/en/bc/outages

You can also try reboot your phone and Reset network settings.