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Internet does not work

Liudmyla_Sivak_
Great Neighbour / Super Voisin

I have $ 80 on my account, but the Internet does not work. What should I do, why the Internet has not been activated?

2 REPLIES 2

BKNS27
Mayor / Maire

@Liudmyla_Sivak_ 

Check your Settings and see if Cellular Data and Wifi are both enabled (turned on).

cellphoneuser1
Mayor / Maire

@Liudmyla_Sivak_ wrote:

I have $ 80 on my account, but the Internet does not work. What should I do, why the Internet has not been activated?


Are you out of data? Having $80 on account won't make it work.  You would need to buy a data add-on or change your plan.

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